What our customers say about the 957 Pro:

"Our company purchased several Retell 957's some time ago, and we have really come to appreciate the significant benefits of having clear concise recordings of your conversations. We have been able to utilise the product fully from being able to submit a recorded conversation as evidence at one end of the scale to playback of recordings as a aide memoir at the other.
We have found the telephone service and support at Retell matches the quality of the product and consequently have no hesitation in recommending Retell and their products.
For our organisation it has been like having another form of insurance there just in case the need arises."

P Newton - Director. Smiths (Cheadle) Ltd.

Main Features of the Software

• Screen shots are at the bottom of this page
• Click here for a link to an on-line clickable demo of the recording software
• Click here for a link to a short video guide to how to connect the 157 connector to your telephone
• High quality digital recording direct to the hard disk of your PC
• Up to 800hrs recording per Gb subject to CODECs on your PC
• Neither the recording nor the compression use a noticeable amount of the processor's resources
• Easy search by time, date & call duration
• Add notes to each recording, search by any word or string of letters
• Save recordings to individual named files
• Easy for a supervisor to listen to any call by any agent by looking in one folder
• Record to your own PC's hard disk, or to a network drive or your server
• One phone connects to one PC to record, although the recordings can be saved centrally.
• Easy for a supervisor to listen to any call by any agent by looking in one folder
• Make recordings directly as WAV files so that they can be played back on any computer running Windows Media Player or equivalent
• You can choose to encrypt recordings for security
• Encrypted recordings can be converted to WAV files with a password
• Recordings can be emailed
• Download a trial version from our downloads page

How the Telephone and PC are Connected

• Supplied with Retell's 157 recording connector
• Simple connection via handset & sound card port
• Compatible with most digital & analogue handsets
• You can play recordings down the telephone line from your soundcard
• Compatible with most handsets or headsets that plug in with the common RJ9
• If you wish to record from an analogue telephone wall socket there is an optional adaptor (part 142). Click here to purchase this item separately

PC requirements:

• Windows 95, 98, ME, 2000 or XP with at least a pentium 500 Mhz processor or similar and at least 128Mb RAM. Good quality sound card (Creative Labs SoundBlast or better) and speakers. At least 1Gb spare hard disk space.
• For storage of recordings we recommend network connection speeds of no less that 100Mbs. We recommend that the maximum number of users recording into the same folder does not exceed six and that the maximum default recordings folder be no greater than 3Gb in size. Retell always recommends that you backup and archive your recordings on a regular basis.
• We recommend installation of all Windows© critical updates on the computer that you wish to run Retell's call recording software on.

Included:

• Call Recording Software (Professional Version)
• 157 Recording connector
• Instructions

Optional Extras:

• USB Soundcard - ideal if your soundcard is faulty or if it is an on board SounMax card. Supplies a Mic and Line in socket as well as speaker outputs
• DATA INTEGRATION LINC which enables you to get your own program, for example, Access, CRM software, to control the 957 software. The most common use for this is for the automatic transfer of customer details from your database records into the notes and reference fields of the 957 software, so that you can search for a call by a customer name, or customer reference etc. You own program can also start and stop recording, be notified that the 957 has made a recording successfully and many other parameters. (part 957linc)
• Adaptor to allow you to record from an analogue telephone wall socket to your computer (part 142)

See Also:

• Would you like to replace your analogue handset with a robust heavy duty business phone that includes the same call recording software and a two year warranty? You can do it all with the RP Pro for only £249.99 +VAT
• Retell 957 Adv. While the 957 PRO is gives good sound with some phone systems, the 957 Adv come with a very sophisticated connector that gives excellent sound and switching on and off with all handsets that unplug.
• Retell 957Lite with a less sophisticated telephone connector and software without automatic operation, compression and password protection
• Retell 957linc that enables your own software to control the 957 recording software

Screen Shots: