Integrate Retell call recording software with your database software- 957 linc £750 + VAT for first 5 seats, then £50 + VAT per seat thereafter

How it works

When the predictive dialer screen pops the customer's details to the agent this calls a dll which starts the recording in the 957 software. What the agent does natuarally on the screen to finish a call sends a message to the 957 software to stop recording, and to annotate the call with the client name, campaign, customer name and any other relevant information. Access also sends the path and filename that the 957 call recording software should give to the recording."

CS - Contract Call Centre

Main Features

• Automatically inserts customer account number/name to individual recordings in the call recording software
• Find recordings by searching for comments/references attached to a specific call
• Remotely start/stop recordings
• Can be used for hundreds of applications e.g. attaching contract numbers to calls
• Can be linked to Visual Basic and C++ applications
• LAN compatible
• Requires installation by your IT department
• Download a tutorial from our downloads page

Included:

• 30 day trial version (Purchase of License and unlock code required
  for full version)
• Computer programmers installation guide
• Examples of applications
• Code required for Visual Basic and C++ integration
  

System Requirements:

• Windows 2000 or XP with a pentium processor or similar. Sound card and speakers. 200 MB spare hard disk space.

List of currently supported functions:

C declarations:
extern "C" __declspec( dllimport ) int __stdcall SCRStartstop(int hWnd);
return value for SCRStartStop: -1 if recording was started. 0 if something went wrong max signal (+1 ... +32768) if something has been recorded
extern "C" __declspec( dllimport ) int __stdcall SCRCancel();
extern "C" __declspec( dllimport ) int __stdcall SCRSendUrn(int hWnd, char *urn);
extern "C" __declspec( dllimport ) int __stdcall SCRSendNote(int hWnd, char *note);
extern "C" __declspec( dllimport ) int __stdcall SCRSendFilename(int hWnd, char *filename);
return value for these four: 0 if running SCR could not be found, otherwise non-zero
Note that the SCRSendFilename function is used to change the filename (e.g. to "myfile12345678.wav"). The function has to be called before starting the recording and it is up to you to ensure that the file name is unique.

Visual Basic declarations:
Declare Function SCRStartstop Lib "SCRCTRL.DLL" Alias "_SCRStartstop@4" (ByVal hWnd As Long) As Integer
Declare Function SCRCancel Lib "SCRCTRL.DLL" Alias "_SCRCancel@0" () As Integer
Declare Function SCRSendUrn Lib "SCRCTRL.DLL" Alias "_SCRSendUrn@8" (ByVal hWnd As Long, ByVal urn As String) As Integer
Declare Function SCRSendNote Lib "SCRCTRL.DLL" Alias "_SCRSendNote@8" (ByVal hWnd As Long, ByVal note As String) As Integer
Declare Function SCRSendFilename Lib "SCRCTRL.DLL" Alias "_SCRSendFilename@8" (ByVal hWnd As Long, ByVal Note As String) As Integer