High quality call recording software - 957Adv £249.99 +VAT (£293.74 inc VAT)


Main Features of the Software

• Ideal for extensive, high quality, low cost call recording
• For a video guide to setting up the 957ADV on a desktop computer click here
• Screen shots are at the bottom of this page
• PC telephone recording gives high quality digital recording direct to the hard disk of your PC
• Easy search by notes, time, date & call duration
• Add notes to each recording, search by key words or letters and you can searh by keywords
• Save recordings to individual named files
• Highly compressed recording saves your PC's hard drive space
• Neither the recording nor the compression use a noticable amount of the processor's resources
• Up to 200hrs per Gb subject to CODECs on your PC
• Record to your own PC's hard disk, or to a network drive or your server
• Centralised access to recordings when saved to your server
• One phone connects to one PC to record, although the recordings can be saved centrally.
• Recordings can be password protected
• Make recordings directly as WAV files so that they can be played back on any computer running Windows Media Player or equivalent
• You can choose to encrypt recordings for security
• Encrypted recordings can be converted to WAV files with a password
• Recordings can then be emailed
• Download a trial version from our downloads page
• Download a brief step by step guide or full manual from our User Guide page

How the Telephone and PC are Connected

• Supplied with Retell's Intelligent Recording Interface (IRI) Listen for yourself to the sound quality
• For a short presentation on why Retell's Intelligent Recording Interface is superior to other handset connectors click here
• Watch a video guide on how to fine tune the Intelligent Recording Interface for the best possible recording quality
• A breakthrough in call recording technology
• Patented call recording technology
• Offers the best audio quality of any telephone connector in the world
• Compatible with all handsets or headsets that unplug (a clear plastic connector often referred to as RJ 9) - to record from a analogue telephone wall socket you will need to use Retell's model numbers 157 and 142
• Perfect balance between the near and far party using selector switch
• Noise free ‘agent observe’ recordings
• Some phones are live even when they are on hook. Simple recording connectors send any signal they receive to the recorder, meaning that you can get recordings due to noise in the room. The Intelligent Recording Interface prevents starting of recording by room noise when the phone is on hook because its microprocessor can detect when a call is in progress
• Will always give perfect recordings from your headset or handset however the microphone or loudspeaker are wired as it has a 6 way selector for all types of handsets
• Privacy button (lockable mute) with LED
• In use indicator light, shows when you are on a call, even if you are not talking. Stops people interrupting you when you are listening on the phone
• On/off hook detection

PC requirements:

• Windows 2000 or XP with at least a Pentium 500 Mhz processor or similar and at least 128Mb RAM. Good quality sound card (Creative Labs SoundBlast or better) and speakers. There are known issues with on-board Soundmax soundcards with Celeron processors. At least 1Gb spare hard disk space.
• For storage of recordings we recommend network connection speeds of no less that 100Mbs. We recommend that the maximum number of users recording into the same folder does not exceed six and that the maximum default recordings folder be no greater than 3Gb in size. Retell always recommends that you backup and archive your recordings on a regular basis.
• We recommend installation of all Windows© critical updates on the computer that you wish to run Retell's call recording software on.

Included:

• Call Recording Software (Professional Version)
• Intelligent Recording Interface
• USB lead to power for the IRI from the PC and a power supply to power for the IRI from the mains. (You can use either)
• Stereo cable to connect the IRI to the line in socket of the sound card
• Instructions

Optional Extras:

• USB Soundcard - ideal if your soundcard is faulty or if it is an on board SounMax card. Supplies a Mic and Line in socket as well as speaker outputs
• DATA INTEGRATION LINC which enables you to get your own programme, for example, Access, CRM software, to control the 957 software. The most common use for this is for the automatic transfer of customer details from your database records into the notes and reference fields of the 957 software, so that you can search for a call by a customer name, or customer reference etc. You own programme can also start and stop recording, be aware notified that the 957 has made a recording successfully and many other parameters. (part 957linc)

See Also:

• Would you like to replace your analogue handset with a robust heavy duty business phone that includes the same call recording software and a two year warranty? You can do it all with the RP Pro for the same price as the 957 Advance of £249.99 +VAT
• Retell 957 Pro. The same software but with a less sophisticated telephone connector
• Retell 957 Lite with a less sophisticated telephone connector and software without automatic operation, compression and password protection
• Retell 957linc that enables your own software to control the 957 recording software

Screen Shots: