"20%
of listeners to on hold messages
are more inclined to make a
purchasing decision based on
the information in a message"
AT&T and
CNN survey
First impressions
count, so what your customers
see when they visit and what
they hear when they call can
be vital.
Up to 70% of callers
are placed on hold or must hold
in a queue at some point during
a business telephone call. If
your customer is placed on hold
and has to listen to long periods
of silence surveys show that
there’s more than a 50%
chance that they will put the
phone down and up to 30% chance
they won’t call back.
Are you prepared to take that
kind of a risk?
Customers that
you have placed on-hold are
also already interested in your
company and the product or service
you offer. A carefully worded
announcement will not only keep
their attention but surveys
show that up to 16% may make
a purchasing decision based
on information they hear in
a message whilst waiting. Retell
offers a customised announcement
service using professional recording
artists and a multitude of music
choices.
Retell has a range
of professional, competitively
priced Music on Hold (MOH) players
with generic royalty free music
tracks and announcements. Now
you don't need to have a telephone
system like a Panasonic, Samsung,
NEC or other to give your business
a professional image thanks
to the new VGP 30 range. Businesses
of all sizes and even home workers
can now portray a professional
image when they put customers
on hold. Retell's professionally
recorded music and announcements
are licence paid and royalty
free to comply with the rules
of the Performing
Rights Society.
Choose
from;
For connection to a
handset or PABX with three royalty
free music tracks & announcements
Software to mix your
choice of music & messages
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CUSTOMISED
MESSAGES
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MUSIC
CHOICES |
Retell can also produce professional
Royalty free music and announcements
for your existing MOH system
or for example to provide announcements
for IVR, auto
attendant welcome messages
or
call recording warning announcements
Another important part of creating
a professional business impression
is what happens to your callers
when your business is closed
or your lines are busy. Retell
has a range of professional,
high capacity answering systems
that are used extensively by
doctors, dentists, wholesalers
and many more.
Retell-A
professional image for any business
of any size
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