Sense Multi Line Call Recording Systems

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Sense is available as a standalone recording system with cube, tower or rack mount server/PC or as a module in other companies' systems and programmes, adding value and telephony functionality. Sense is different because it includes Call Analyser software enabling the user to drill down from identifying activity at a particular extension to listening to individual calls. Sense will soon contain 'Active features' including call announcements

Call Retell on 0800 316 3126 for details of systems choices or contact an approved Retell Partner in your area.

Main Features

With Call Analyser-fully integrated call management

Easy to read user interface Real time graphical call summary Drill down real time extension details Call volume reports, costing, statistics and alarms Search by Caller ID (where presented), individual DDI Search by dialled no., date, time, duration and extension Playback from any stand-alone or remote PC on the LAN Extension information for 32, 100 or more extensions
Storage capacity dependant on hard drive fitted Built in DVD RAM drive for removable archiving Compressed and encrypted recordings Cube, tower or rack mount server

Technical Specifications

Sense consists of an active telephone interface containing a power PC core that sits between the PSTN and the PABX. The telephone interface can carry out some functions autonomously, but an attached PC would control most functions. Full interactivity is achieved without integration with the phone system, which makes a big difference as the type and facilities of the phone system are not relevant; one size fits all. All line types are catered for.

Can be integrated into your own database or system Client software for universal access to recordings Easy connection to ISDN with RJ45 patch cables Front mounted RJ45 ports for easy connection Easy MS SQL SE database integration SMDR integration with PABX Built in LAN connection Full D channel decoding

Choose from

Basic Rate Sense: ISDN 2 from 2 channels (1 line) upwards with Call Analyser Pro 32
Primary Rate Sense: ISDN 30 from 8 to 90 channels with Call Analyser Pro 32 or 100
Analogue Sense: Analogue from 4 channels upwards with Call Analyser Pro 32 or 100
Bespoke systems: Built to customer requirements including mixed lines
Recording Interface: Sense recording interface without hard drive or Call Analyser

Options

• Sense client access software for Sense Interface only
• Mirrored hard drive with Hot-Swappable PSU
• Call Analyser upgrades from Pro 32 to 100
• Additional playback licences
• Larger capacity hard drive
• Redundant power supply
• Wallboard user licences
• Dual DVD drives
• RAID storage
• DVD discs

For systems above 120 channels, extension to extension recording for digital, VoIP or analogue, DASS 2 ISDN 30 recording call Retell on 0800 316 3126