Expandable ISDN30 Call Recorders for 1 - 30 channels
POA - please call 01932 730890

Main Features

• Choose a base unit from PRI Basic, PRI1 or PRI2 and add on the number of channels you require

PRI Basic - Expandable from 1 to 30 channels with 1380Hrs capacity and CD-RW
Ideally suited for occasional recording, training and appraisals, bomb threats, abusive calls etc Supplied with CD-RW for archiving Optional double capacity hard drive and PC archiving software
PRI 1 - Expandable from 1-16 channels, 13,800Hrs capacity and PC archive software
Ideally suited to small - medium businesses which are unlikely to expand beyond 16 channels. Supplied with PC archiving software Optional CD-RW and double capacity hard drive
PRI 2 - Expandable from 1-30 channels, 13,800hrs capacity and PC archive software
Ideally suited for small, medium and large businesses with a need to record calls for regulatory reasons or to protect against disputes Supplied with PC archiving software Optional CD-RW and double capacity hard drive

Available in the following units:

• 1 Channel Card
• 2 Channel Card
• 4 Channel Card
• 10 Channel Card
• 20 Channel Card
• 30 Channel Card

Key Features of all Base Units

• Cost effective solution for recording primary rate ISDN30 telephone lines
• Records time, date, duration, incoming CLI, DDI and dialed number
• Black/white list facility to stop recording of any DDI or dialed number - useful to not record people's private calls or to only record specific DDI or dialed numbers - useful for recording calls on sales campaigns. Note that the black and white lists are two versions of the same thing. You can either record no calls except those in the while list, or record all calls except those in the black list. Total capacity 250 numbers. Lists can contain wild cards, such as 0208*
• Individual handsets can activate recording by pressing the * key twice
• Record your own warning message to notify callers that calls will be recorded. Because this is an "active" design, it will play the message to callers before the call is put through to your PBX. On outgoing calls the message is played as soon as the other party answers
• Easy search through soft keys or optional software.
• Built in 10/100Mb network port for archiving, playback and remote monitoring over a LAN or WAN. You will need a fixed (manual) IP address to use this feature. If you have DHCP server then ensure you can reserve a range of IP addresses for this purpose.
• Easy connection, just plug into the RJ45 socket of the ISDN30 network termination point
• One Year warranty
• Free Helpdesk support. DIY or installation service

Unit Dimensions:

All measurements are approximate and are subject to change:
Length: 26cm (10 1/4")
Width: 19cm (71/2")
Height (maximum): 5.5cm (2 1/4")

Includes:

• Retell primary rate ISDN30 recorder
• All connection cables and power supply
• User guide
• Quick Access Software for PC (when purchased with CD-RW drive)

Optional Extras:

• Rack Mount option
• Double Capacity hard drive
• CD-RW Drive for PRI1 and PRI2 base units
• PC software for call archiving and viewing of call lists over your network. Downloading of calls to your own PC can be done manually or automatically on start up or every 1,2,3,4,5 or 6 hours. You can also choose to download just the database for easy searching of the calls or the calls themselves for back up to your hard drive or your CD writer. Can view up to 4 IP recorders. Supplied as standard with PRI1 and PRI2 base units (part 932). For a demonstration version of the archive software click here to download (22.9Mb ZIP file)
• Archive and fax software to enable you to have faxed messages appear on screen in their original format (part 943)
• Call monitoring software provides call listening while the call is live. Can be used by supervisors to listen to agents live ("agent observe") (part 933)
• To make sure that no-one else can access your recordings without a physical "key", order a pack of 3 Crypto cards (part 930)
• Crypto card reader (part 934)
• USB/Ethernet cable connects your recorder to your USB port (part 936)
• Crosswire cable to connect the unit to your PC network card (part 937)

See Also:

• ISDN2 8 channels 20700 hours - 968ISDN2
• Analogue 8 channel 13800 hours - OCTO8CD