Call Management software

Retell offers three variations of Call Management software - Phone Bill, Professional and Enterprise. All three connect to your telephone system in the same way and the computer software can be installed on your own computer or can be supplied with a computer. To read about the key features of each variation please click on the relevant link below:
Phone Bill
Professional
Enterprise

Phone Bill

• Ideal for hotel telephone billing, hospitals, care homes and serviced offices
• Produces accurate and detailed bills for calls made from all extensions - call prices can include a profit margin and VAT if required
• All call details are produced by your telephone systems are stored by Phone Bill on the PC
• Call charges are calculated according to cost tables or meter pulses - cost tables can be updated by the user or by your system supplier
• User friendly software - to produce a bill just select the extension name or number and click Checkout
• Guests are checked in and out with one simple screen
• Upon checkout a bill is printed and the calls are marked as billed, leaving the room ready for the next guest
• Fully itemized reporting - shows name and number of extension, number called, duration and the cost of each call
• Customer privacy respected by masking of some of the dialed digits
• Admin calls can be reported at normal rates
• Audit reports can be produced to cross-check front office takings.
• Check-in/check out software:
  
• Sample phone calls report
  

Professional

• Ideal complete Call Management package. In addition to the Phone bill functionality it includes call analysis for call durations, time to answer, call not answered, traffic analysis and pilot number reporting
• Ideal for small to medium sized companies at a single site
• There are both pre-set and user defined graphs to allow you to best use your data. reports can also be automated and emailed to you
• Allocate telecommunication and personnel costs accurately
• Optimize staff availability and productivity by using one graph which shows how many calls each department has made or received at different times of the day – identify poor response times and busy periods.
  
  
• If a customer cannot get through to you then he will probably call your competitors – you can visually monitor the number of lost calls via one graph per extension number
  
  
• Find out who is calling who, for how long, when they are calling, what time of day and how much the call is costing from one graph
  
  
• Easy to read graphs of department activity - sales, support - you choose what you want to view
  
  
• Optimize your telephone lines by analyzing your trunk (line) traffic. By using this data you can determine if you should dedicate trunks for outgoing calls or incoming calls only and how many.
  
  
• The busiest departments can be identified at a glance by comparing call volumes, sub departments or extensions at a click of a mouse button. By identifying your busiest departments you can move staff around in order to meet demand
  
  
• Daily call activity totals can be broken down into different views to match your analysis needs
  
  
• Reduce you phone cost by finding out your most dialed numbers and altering your call carrier accordingly
  
  
• At a glance viewing of average call duration
  
  

Enterprise

• Top of the range call management package
• Suitable for large multi-site organizations, call centre statistics and billing of sub-tenants
• Supports multi-user reporting with Windows server 2003
• Includes all of the reporting features of Professional

Included in Each System:

• Call collection box for collation of call data from your phone system
• Installation on to your own computer or supplied computer and training

Specifications

PC Requirement

• 1 Ghz Pentium
• 512MB RAM
• 20GB Hard Drive space
• CD drive
• LAN connection
• Spare V24 COM port
• Windows 2000, XP or 2003 server

Comparability and Notes

The following telephone systems are compatibly with these Call Management systems:
Alcatel 4100, 4200, 4200E, London 8, 16, 32, 64
Avaya Index, Index 200, Index 1000, Office
Aastra 6500, Ascotel, Intelligate
Cisco Call Manager
Ericsson BP250, MD110
Forte
Goldstar GDK
Meridien Norst., OPT 61, OPT 18, OPT 11
Mitel SX50, SX200, SX2000
NEC 96 Plus, Nitsuko
Panasonic KXT, KXTDA, KXTTD, S-ICX
Philips Sopho
Samsung Compact 2, DCS
Siemens Hicom 100, 300, ISDX, Hipath 3000, 4000
Toshiba Strata

Please note that some features are not available with some PABX types. This is due to the lack of information given in the Call Dated Records (CDR's or SMDR's)