The busiest departments can be identified at a glance
by comparing call volumes, sub departments or extensions
at a click of a button. By identifying your busies
departments you can move staff around in order to
meet demand
Optimise staff availability and productivity by
using one graph which shows how many calls each department
has made or received at different times of the day
- identify poor response times and busy periods
Optimise your telephone lines by analysing your
trunk (line) traffic. By using this data you can determine
if you should dedicate trunks for outgoing calls or
incoming calls only and how many
If a customer cannot get through to you then he
will probably call your competitors - you can visually
monitor the number of lost calls via one graph per
extension number
There are both pre-set and user defined graphs to
allow you to best use your data. Reports can be automated
and automatically e-mailed to you
Collects all the telephone data from your telephone
switchboard to enable you to create management reports
on this activity
Track and bill your clients for the time you have
spent on the telephone to them
Runs under any Windows platform - data box connects
from telephone system to PC
Ideal for hotels as you can bill per room over a
user defined period
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