Agent evaluation software - Retell XQ

Quality and Performance Measurement
Every business strives for improvements in standards of quality, to ensure a keen competitive edge. Retells agent evalaution software used in conjunction with a Retell call recording system will provide the analysis of those communications to enable training needs to be determined.

Retell’s suite of Retell XQ software provides:

• Detailed analysis of your business communications
• Flexible agent scoring and reporting
• User changeable scoring templates
• Graphical management analysis
• Detailed data mining
• Calibration of results

By using the RetellXQ software, and our communications recording solutions incorporating screen capture, your employees can be motivated to achieve new levels of performance, with reduced levels of stress and strain.