Improve Call Centre Customer Satisfaction with Retell Opinion-8

Retell's Opinion-8 is a tool which enables you to monitor the opinions and satisfaction of your customers in real time 24 hours a day seven days a week.
All of the analysis tools are available through a browser window, wherever you are in real time. All of the analysis tools are quick and easy to use with no need to mess around downloading data into a spreadsheet to do your analysis.
Retell's Opinion-8 needs no desktop software, installations or downloads are not required, survey designers can login to their secure account and complete the design and setup of the survey in a fraction of the time of traditional methods.

Applications
Retell's Opinion-8 can be used in any application where you want to quickly and easily canvas and report on opinions of groups of individuals.

Contact centres
Unlike many other customer surveying services Retell's Opinion-8 can conduct surveys by telephone as well as web and e-mail. It has been developed with contact centre use in mind. Incorporating features such as:-

• Simple interface for passing contact centre data (Agent ID, Dialled number, etc.) to the survey system.


• Real time alerts - SMS messages can be generated if responses fall outside of predefined values.


• End to end recording of the surveyed calls.

Market research
Use web e-mail or telephone media to get market research information from potential and existing customers. Customers can be surveyed 24 hours a day enabling you to get quicker results at a lower cost with immediate results and analysis.