Centralised Call Recording for ISDN2/ISDN30/Analogue/Proprietary digital extensions and VOIP

Please call for pricing

Common Hardware Features

• Protect your investment as you can expand in the same chassis or software from 4 to thousands of channel extensions
• Supports ISDN, VoIP, Digital and Analogue lines and extensions
• Recording capacity from 56,000 to 88,000 hours on built in hard drive
• Designed to meet both your functionality and your budgetary requirements for a call recorder
• Open standard IT architecture makes it easy for your IT manager to integrate into your IT infrastructure
• Archive capacity of upto 2400 hours capacity per DVD
• Optional Iomega drive for upto 17,000hrs archive capacity
• Optional archiving to your own selection of media - DVD/CD/Optical/tape/Server - one or several locations
• Storage and line capacity can be easily expanded when needed
• Rules based, selective recording of individual lines or extensions
• Include/exclude chosen numbers
• No compromise on quality - Retell's call recorders are built to last and perform in the most demanding environments
• Easy to use, install, set up and maintain. We can supply the ISDN2 and ISDN30 models for you to install yourself - Call us for full details on what is required.

Software Features

• Retell's call recorder's intuitive browser-based interface is specifically designed for searching and retrieving calls in a fast and efficient manner. The system is so simple to use that it requires hardly any end-user training. No need for additional licenses and unlimited user access
• Search criteria includes: date, time, duration, CLI, DDI, extension ID (system dependant)
• Call marking with text or colour coding (also available from handset) - you can also search via this data
• Playback options include speed up/ slow down, loop a phrase or sentence continually
• Simultaneous replay of calls by numerous users
• Call collection box for quick evaluation of calls
• Selective deletion of calls - schedule for deletion of marked calls
• Calls can be e-mailed directly or saved on PC's hard disk as wave files
• Call information can be kept even if audio part is deleted. This saves space, while still letting you know that a recording was made
• Real-time monitoring of a conversation
• All user administration (and play back of calls) is web based making remote maintenance possible as long as access is allowed to the call recorder's IP address
• Extensive rights can be defined for different users
• Users can be assigned to groups to make setting up of their rights easier

VoIP recording:VoIP recording is currently available where the VoIP calls are made through your phone system's SPAN port(s).
The current supported audio formats are G.711 and G.729A.
The currently supported signaling protocols are: H.323, SIP, Avaya IP office (46xx phone series), Nortel BCM (i2004 phone series), Nortel Succession (i2004 phone series). Planned: Cisco Skinny (79xx phone series), Alcatel Omni PCX.
The VoIP recording solution is not able to record VoIP traffic when using the IPSec (IP Security Protocol) protocol or any audio encryption. When recording VoIP in such circumstances, trunk side recording can be used as an alternative option.

Digital Extension recording: Record from proprietary digital extensions of Alcatel 4200/4400, Ascom, Ascotel, Aspect CallCenter, Avaya 5ESS, Avaya Definity G3 2-wire & 4 wire, Avaya Legend MLX series 2-wire & 4 wire, Avaya SDX Index, Bosch Integral 2-wire & 4 wire, Ericsson Business Phone Elu25/28, Ericsson MD110 Elu25/28, Generic So Bus (BRI), Generic Up), ISDN2 ETSI/1TR6, Lucent Index, Mitel sx2000, NEC, Nitsuko DXE, Nortel Matra, Nortel Meridian M1, Nortel Norstar, Panasonic KX-TD, Philips Sopho 2-wire & 4-wire, Siemens Hicom, Siemens HiPath, Tadicom Coral, Toshiba Strata CTX. Panasonic KXTD handset side recording - KXTD handset 72xx, 73xx, 74xx and 75xx handsets

Included:

• Call recorder chassis, supplied as a mini tower as standard or optional 19" rack.
• Screen, keyboard and mouse for set up, thereafter calls are normally accessed by any PC on the network using a web browser.
• Internal cards for the recording of your particular lines

Optional Extras:

• Replacement/ additional DVD-RAM discs for archiving of calls
• Retell QM- Quality and performance measurement software that provides: detailed analysis of your business communications, flexible agent scoring and reporting, user changeable scoring templates, graphical management analysis, detailed data mining and calibration of results

See Also:

• Expandable BRI systems from 1-8 channels
• Expandable PRI systems from 1-30 channels
• Analogue 8 channel 13800 hours - OCTO8CD
• Retell 957ADV call recording software to record directly to your own PC