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How has the recording of phone calls improved the profitability of other companies?

Looking for phone recorders but confused about which ones to buy?

Read in depth master classes to help you to choose...

Why do some phone recorders cost £20, some cost £200, and some £20,000?

Have it explained so you can choose what is right for you...

Barclays Banks records phone calls in 140 Customer Service Sections across England at random

How Barclays Bank uses phone recordings and benefits...

Retell Best Sellers

More and more people are recording phones on their own PCs for £249.99 per seat.

More on PC phone recording...

Many trainers like cassettes so that they can listen to calls in training rooms and the car

Read how you can record on cassette and have good sound quality..

Doctors especially want an answering machine with multiple mail boxes and outgoing messages.

More on answerphones..

Fully guaranteed analogue telephone call cassette phone recorder for £59.95 for home use.

See our specials page for many different stock clearance products...

Training and Consultancy Tips

The skill and competence of your frontline customer facing people are fundamental to business success. Retell solutions help businesses of all sizes gain insights into the effectiveness of their sellers and service providers.

The Retell products enable you to capture actual sales and service behaviour in a recording, as it happens. It allows you, and your team member, to analyse exactly what is said and how it affects the customer and the business outcome.

However, the Retell products alone will not change behaviour. Improved sales and service is the result of carefully designed training and development. The information provided through call recording, offers the opportunity to explore and understand the possibilities available to your business and your team. Training will ensure that you turn those opportunities into the skills of success!

Through a careful blend of close consultation, imaginative training design and a unique and dynamic delivery style InnerVision create training solutions that touch the hearts and minds of all and inspire them to perform in ways that have a powerful and profound effect on business results.

To find out more information on InnerVision's training solutions please click here or call 01932 730890 and quote 'InnerVision'

In association with David Festenstein, Retell is able to offer invaluble techniques to reach key decision makers from your sales calls. If you would like more information about how to purchase the two disc training CD-ROM please contact Retell on 01932 730890 and quote 'David Festentein offer'



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There are many different areas to think about with telephone recording: why do you want to record, how long do you want to keep the recordings for, how do you want to be able to search for the recordings (by date, time, customer name, what they ordered), how do you want to connect to the phone, who do you want to have access to the recordings, where do you want the equipment to be installed (on the agent's desk,in your comms. room)

Visit our overview page of recording centrally in the comms. room...

How can I monitor and record my agents from each supervisor's desk?

Learn more about "agent observe" recording...

 

 

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Retell Ltd, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH, England
Tel: 01932 730890
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