Nice Speech Analytics

Nice speech analytics may appear to be the only product on the market, but there is a nice alternative... itCampus has chosen Retell to provide the high quality live audio feed needed for VocalCoach, itCampus's live speech analytics software.

VocalCoach speech analytics is software that listens to every call that your people make, instead of a supervisor listening to just 1 or 2% of calls with Quality Management Systems. VocalCoach monitors live calls so as to give the agents feedback for phrases that they still need to say during the call. This makes every call a good one, rather than only scoring after the call is over when it is too late. This gives you:

• 100 % validation of contracts concluded on the telephone
• 100 % validation that vital information is shared with the customer preventing disputes and call backs
• Verification and documentation of essential statements within the conversation which is particularly important for financial services
• Compliance with laws and regulations on a call by call basis can be proved
• Enormous savings in terms of staff time can be made when it comes to analyzing and assessing calls with far more reliable and superior results
• Identification of individual agent training needs
• Swift and easy set up of campaigns thanks to the graphical VocalCoach configurator
• Quick, user friendly graphical summary of the results for each call within the VocalCoach analyzer

VocalCoach is a product of itCampus. For more details of speech analytics and a demonstration movie click here. To read more on our website click here.

Email sales@retell.co.uk or telephone +44 (0)1932 730890.

All trade marks acknowledged