Frontpage Slideshow (version 2.0.0) - Copyright © 2006-2008 by JoomlaWorks

Testimonials

Telephone Recording Solves Insurance issues

The benefits of the system have been realised within the first month of use as we have had a claim declined by Insurers when we were advised by an Underwriter during a phone call that cover would apply. We have been able to trace this phone and and provide this to the Insurers and the claim has now been settled in full.
Marc Harries

Telephone Recording Solutions for Call Centre Managers

We have also been able to demonstrate to an employee who was employed in a sales role that they were not hitting the cold call targets agreed when they were adamant that they were making the required number of phone calls. Again, the system was able to demonstrate that their phone call rate was actually only 60% of the agreed target.

I have no hesitation in recommending the system.
Marc Harries

Telephone Recording Producivity - 20% increase

I am writing to tell you what impact using the Retell Sense had on our company. Our system now records all inbound and outbound calls, initially we used this for our telemarketing department to monitor activity, we found that our telemarketers were over estimating the calls which they were declaring. This stopped instantly when we started displaying their actual statistics, actual activity increased by 20%. We also noticed that there was a dip in activity towards lunch time, instigating a break in the morning and afternoon actually increased activity as a whole. This was easily seen through the statistics screen. This directly increased performance by another 10%. Since visibility has been given to the whole office of the live call statistics, people have taken person responsibility of their productivity .
Robert Tingle

Telephone Recording Solutions for Supplier problems

The above made us delighted with the system, it has gone on to be used to prove to suppliers when they have made mistakes with provisioning orders, enabling us to reclaim several thousands of pounds in incorrect charges. The use of the recording to provide feedback for training, directly this has reduced the number of appointments which were unviable due to missing or incorrect information.
Robert Tingle

Telephone Recording - will it pay for itself?

The system has paid for itself many times over, both in terms of increased productivity and eliminating undue costs.
Robert Tingle

Telephone Recording - check that sales leads are followed up

We also buy in leads from other various marketing companies, we pay for the leads that are leads, not the ones that are not real leads, sometimes sent that are made by overenthusiastic 3rd party telesales. Historically, there has been controversy over the lead, both parties in some cases disputing the validity of the lead. Now, whether the salesman is in, or out of the office, or even using a mobile phone, all calls are recorded, so if it is a bad lead, we can send the recording back to the marketing company, and there can be no dispute. Last week alone £220 for 2 leads was credited straight away because we sent the recordings straight away, showing the call, and the time of the call, so that the marketing company knew we had called straight away and not left it to go cold for a few days.
Netco

Telephone Recordings for use by Managing Directors

I use the recorder to send recordings of important conversations to relevant staff, rather than having to compile a lengthy email, and risk missing important facts about the conversation, I send the recording by email, giving quick and accurate details of the conversation.
Netco

Telephone Recording - increase sales performance by 10%

Retells call recording system has revolutionised our sales process, allowing us to pick up instantly where sales calls are going wrong. I reckon each salespersons' performance has increased by an average of 10% since implementation.
Matt Plumridge @ Leasedirect Finance