Avaya

Nortel BCM

Retell has a particular specialism with Nortel BCM call recording that no other call recording company can match.

It is impossible to match extension information from the Nortel BCM to calls on the lines with 100% accuracy. Imagine what would happen in your company if your newest employee listens to the MD's calls as your phone recorder fails to make a 100% match.

However Retell has a patented method for achieving a 100% match. Why settle for a 80 -90% match and the results of breaches of privacy?

Before considering any other call recording solution, ask them for their logic in how they match calls and then contact us to compare. Why take the risk with anything else?

Avaya IP Office

Recording into voicemail on the IP Office has disadvantages:

• Often needs extra costly modules or cards to enable call recording
• Limited by the number of ports or cards in the PABX so not every call can be recorded
• Search and retrieval of calls difficult and extremely time consuming
• May be difficult to download a call to a PC
• Calls are not compressed
• Calls are not encrypted, may not be admissible as evidence in court
• Extensive recording of calls may overload the server causing a system crash
• No removable media for archiving
• Vital parts of the call might not be recorded as recording often initiated by pressing buttons on the handset 

• All calls are recorded automatically from start to finish
• No cards or changes to the PABX required
• Calls stored to an independent hard drive with automatic archiving
• Calls can be compressed
• Easy search and retrieval of calls