Samsung

Call matching

Retell has a particular specialism when recording on a Samsung PABX that no other call recording company can match, not even the Samsung own brand.

It is logically impossible to match extension information from the Samsung to calls on the lines with 100% accuracy. Even the Samsung own branded CMS VR solution cannot do it accurately: when you click to listen to a call from an extension you will be given a choice of calls, just one of which is probably the right one. Imagine what will happen if one of the other choices is a private personnel department call or your MD's call to the bank manager.

Here at Retell we have had the capacities to research, implement and patent a technology that does give a 100% logical match on all PABXs, including Samsung. It means one search, one result of the right call, and no breach of privacy.

So buy Retell's solution - why take the risk with anything else?

Stability

Get peace of mind by buying Retell's complete solution. We will look after the system from the telephone line to the easy to use client with no disputes about who is responsible for any PC issues.

Anti-hacking

Retell's call recording can offer a built-in Voice Firewall to protect your phone system from being hacked.