Overview

• Sense is integrated with virtually all of the PABXs that are available. See the "PABX Compatibility" tab for a list.
• 100% matching of PABX extensions to calls recorded on the trunk: 100% logical PABX call matching, especially beneficial when the call’s PABX channel is unknown. Our 2009 patent allows matching of multiple calls into a PABX, irrespective of whether all calls are ID-witheld or answered by different extensions.
• Other call recording companies cannot do this, and so you will get mismatches – allowing for example the newest employee to  play back a call that  MD made.

PABX Compatibility

TAPI output is integrated with the following PABXs, so that you can search for calls by extension:

3Com NBX, 3CX, Aastra 800, Aastra Intelligate/OIP, Alcatel OminiPCX Office (OXO), Alcatel OmniPCX Enterprise (enterprise (OXE)/Alcatel 4400, Asterisk, Avaya Communication Manager, Avaya Definity, Avaya Index, Avaya IP Office, Broadsoft Broadworks, BT Versatiltity, Cisco Call manager Express, Cisco UC500, Cicso UCM (Call Manager), DeTeWe OpenCom, Ericsson BusinessPhone, LG IPECS, LG IPLDK, LG LDK, Mitel 3000, Mitel 3300, Mitel Axxess (InterTel), Mitel CS5000 (InterTel), NEC Aspire, NEC DXE, NEC SV8100, NEC XN120, Nortel BCM, Nortel Norstar, Panasonic KX-NCP, Panasonic KX-TD, Panasonic KX-TDA, Panasonic KX-TDE, Samsung DCS, Samsung OfficeServ, ShoreTel, Siemens Hipath 3000, Siemens Hipath 4000, Siemens OpenOffice (HOOME), SpliceCom Maximiser, Tadiran Coral IPX, Telrad Connegy, Toshiba CIX, Toshiba CTX

More PABXs will be added, so contact us if your PABX is not listed.

Extension recording

• Cisco. Retell records extensions on Cisco Call Manager. We are doing this in doctor's surgeries and hospitals on the latest version of Call Manager for the NHS N3 network through the service provider BT.
• SIP
• Analogue.

Options

Integration to the above PABXs through SMDR is on the roadmap.