Overview

Retell's Sense range of telephony hardware and software has been specifically designed as Open Architecture, and for integration with third-party products in need of cost-effective recording, telephone line control, or any other functionality such as a Caller ID feed.

Functionality

As a hardware manufacturer, some functions are available through the API that are not available in the end user product:

• The interactive voice response low level application client (IVRLLA) can connect to more than one site (recorders installed on different physical locations).

Integration

• Running on the Wintel platform, Sense Server can be integrated on different levels
• The low level API encapsulates the Sense hardware and provides generic access to raw audio streams and simplified signalling data.
• The Call Recording back-end (Dot NET) provides a complete turnkey solution including SQL Server, Express/Standard integration, compression, encryption, archiving and an event driven API.
• You can register for events that you want to receive using the DLL on the client with no installation, client or Dot NET required.
• Many of the functions are available by licence.

Branding

• The back-end engine is re-brandable (by permission) from the title to driver names and installation folders
• The back-end engine can be hidden behind a customer’s own product
• The installer can choose and display branded 320x240 pixel images
• Different API’s enable the encapsulating product to access Sense functionality behind the scenes

Skill level

• The Sense Server API is documented in a 80 page manual
• Integration with the backend engine requires good knowledge of programming, Windows architecture, and SQL
• Integration with the low level API only requires knowledge of Windows DLL integration. No knowledge of ISDN, CAPI or telephony is required

In the box

• Sense API manual
• Sense SDK (code snippets)