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VoIP

VoIP



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We make our own range of  computer telephony interface cards and software which we supply to call recording and IVR manufactuers as an alternative to Dialogic, Cybertech, AudioCodes etc.

Overview

  • VoIP is done in software without a Sense interface card
  • Normal VoIP installations involve an addition network interface card (NIC) in the server
  • Low level or high level API available with full documentation
  • Some features are available through the API that are not available in the end user product
  • Ideal replacement for manufacturers who were buying the Parrot card from Cybertech and are looking for a different vendor now that they have been bought by Nice
  • So the inside party can be distinguished from the customer and to be suitable for speech analytics gives a stereo output (unlike most other cards)
  • Completely scaleable from one to thousands of channels
  • Extension information is available matched to recordings made on the trunk
  • We will undertake custom design work
  • Part of the Sense product range

Protocols and codecs

  • SIP
  • Cisco Skinny
  • End 2011: MGCP
  • G.711
  • G.729a
  • End 2011: G.722, G.723, G.726, GSM

Operating Systems and databases

  • Server 2008 R2 32 bit and 64 bit
  • Server 2003
  • Windows 7 Professional 32 bit and 64 bit
  • Vista
  • XP SP3
  • Microsoft SQL Server 2008 Express
  • Microsoft SQL Server Workgroup Edition
  • Microsoft SQL Server Standard Edition

Line types

  • Analogue
  • ISDN30
  • T1
  • ISDN2
  • VoIP Selective recording with VoIP by IP address, MAC address and CLI