PC rec software data link

Overview

• Integrate Retell call recording software with your database software
• Automatically inserts customer account number/name to individual recordings in the call recording software
• Find recordings by searching for comments/references attached to a specific call
• Remotely start/stop recordings

More details

• Can be used for hundreds of applications e.g. attaching contract numbers to calls
• Can be linked to Visual Basic and C++ applications
• LAN compatible
• Requires installation by your IT department
• You can download a 30 day version of the linc software with html tutorial
• Can be used with Terminal Server - contact us for the tutorial

Options

In the box

• Computer programmer's installation guide
• Examples of applications
• Code required for Visual Basic and C++ integration

PC Compatibility

• Please contact us to check

Supported functions

C declarations:
extern "C" __declspec( dllimport ) int __stdcall SCRStartstop(int hWnd);
return value for SCRStartStop: -1 if recording was started. 0 if something went wrong max signal (+1 ... +32768) if something has been recorded
extern "C" __declspec( dllimport ) int __stdcall SCRCancel();
extern "C" __declspec( dllimport ) int __stdcall SCRSendUrn(int hWnd, char *urn);
extern "C" __declspec( dllimport ) int __stdcall SCRSendNote(int hWnd, char *note);
extern "C" __declspec( dllimport ) int __stdcall SCRSendFilename(int hWnd, char *filename);
return value for these four: 0 if running SCR could not be found, otherwise non-zero
Note that the SCRSendFilename function is used to change the filename (e.g. to "myfile12345678.wav"). The function has to be called before starting the recording and it is up to you to ensure that the file name is unique.

Visual Basic declarations:
Declare Function SCRStartstop Lib "SCRCTRL.DLL" Alias "_SCRStartstop@4" (ByVal hWnd As Long) As Integer
Declare Function SCRCancel Lib "SCRCTRL.DLL" Alias "_SCRCancel@0" () As Integer
Declare Function SCRSendUrn Lib "SCRCTRL.DLL" Alias "_SCRSendUrn@8" (ByVal hWnd As Long, ByVal urn As String) As Integer
Declare Function SCRSendNote Lib "SCRCTRL.DLL" Alias "_SCRSendNote@8" (ByVal hWnd As Long, ByVal note As String) As Integer
Declare Function SCRSendFilename Lib "SCRCTRL.DLL" Alias "_SCRSendFilename@8" (ByVal hWnd As Long, ByVal Note As String) As Integer