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PC rec software data link

PC rec software data link



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Overview

  • Integrate Retell call recording software with your database software
  • Automatically inserts customer account number/name to individual recordings in the call recording software
  • Find recordings by searching for comments/references attached to a specific call
  • Remotely start/stop recordings

More details

  • Can be used for hundreds of applications e.g. attaching contract numbers to calls
  • Can be linked to Visual Basic and C++ applications
  • LAN compatible
  • Requires installation by your IT department
  • You can download a 30 day version of the linc software with html tutorial
  • Can be used with Terminal Server - contact us for the tutorial

 

Options

  • 30 day trial version (Purchase of License and unlock code required
    for full version)
  •  

  • In the box

    • Computer programmer's installation guide
    • Examples of applications
    • Code required for Visual Basic and C++ integration

    PC Compatibility

    • Please contact us to check

     

    Supported functions

    C declarations:
    extern "C" __declspec( dllimport ) int __stdcall SCRStartstop(int hWnd);
    return value for SCRStartStop: -1 if recording was started. 0 if something went wrong max signal (+1 ... +32768) if something has been recorded
    extern "C" __declspec( dllimport ) int __stdcall SCRCancel();
    extern "C" __declspec( dllimport ) int __stdcall SCRSendUrn(int hWnd, char *urn);
    extern "C" __declspec( dllimport ) int __stdcall SCRSendNote(int hWnd, char *note);
    extern "C" __declspec( dllimport ) int __stdcall SCRSendFilename(int hWnd, char *filename);
    return value for these four: 0 if running SCR could not be found, otherwise non-zero
    Note that the SCRSendFilename function is used to change the filename (e.g. to "myfile12345678.wav"). The function has to be called before starting the recording and it is up to you to ensure that the file name is unique.

    Visual Basic declarations:
    Declare Function SCRStartstop Lib "SCRCTRL.DLL" Alias "_SCRStartstop@4" (ByVal hWnd As Long) As Integer
    Declare Function SCRCancel Lib "SCRCTRL.DLL" Alias "_SCRCancel@0" () As Integer
    Declare Function SCRSendUrn Lib "SCRCTRL.DLL" Alias "_SCRSendUrn@8" (ByVal hWnd As Long, ByVal urn As String) As Integer
    Declare Function SCRSendNote Lib "SCRCTRL.DLL" Alias "_SCRSendNote@8" (ByVal hWnd As Long, ByVal note As String) As Integer
    Declare Function SCRSendFilename Lib "SCRCTRL.DLL" Alias "_SCRSendFilename@8" (ByVal hWnd As Long, ByVal Note As String) As Integer