Sense Call Analyser

Overview

• A call recording system integrated with call management, designed to change business performance
• Manage company, team or individual activity and replay calls all from one easy screen view
• Search for calls by geographical location, call costs, caller identity and more by filter or fast click on column header
• Future proofed with options to assist compliance, best practice and regulation
• Works on any make or model of phone system to protect your investment
• Optional customisable message to inform callers that they are being recorded.
• Optional Voice Firewall to help prevent your phone system (PBX) from being hacked
• Optional Pause Recording for credit card security to assist companies with PCI DSS compliance
• Patented CLI Decoration for 100% accurate matching of PABX extension information to the recordings made on the trunks which especially overcomes problems with phantom trunks - unique to Retell

More details

• Listen in on calls live
• Only recorder with built-in ability to play announcements to the callers
• Mix line types in any combination - ISDN30, ISDN2, analogue, SIP, Cisco Skinny
• Fully scaleable from 2 channels to thousands
• Compressed recordings
• 3DES Encrypted recordings
• Database: Microsoft SQL Server 2008 R2 Express database or standard version
• Virtually unlimited no. of calls in the database
• Any format of server: tower, rack or you supply your own
• When we supply the server, we take full responsibility for it - hard drives, power supplies etc
• Any type of storage: Raid 1, Raid 5, NAS etc
• Operating systems: Server 2008 R2 32 bit and 64 bit, Server 2003, Windows 7 Professional 32 bit and 64 bit, Vista, XP SP3
• Selective recording with VoIP by IP address, MAC address and CLI
• Part of the Sense range
• Hardware and software made and designed by Retell
• This range is designed to be specified in conjunction with our partner's professional sales engineers

PDF's

Retell_Multi_Sense_Brochure.pdf

Testimonials

I am writing to tell you what impact using the Retell Sense had on our company. Our system now records all inbound and outbound calls, initially we used this for our telemarketing department to monitor activity, we found that our telemarketers were over estimating the calls which they were declaring. This stopped instantly when we started displaying their actual statistics, actual activity increased by 20%. We also noticed that there was a dip in activity towards lunch time, instigating a break in the morning and afternoon actually increased activity as a whole. This was easily seen through the statistics screen. This directly increased performance by another 10%. Since visibility has been given to the whole office of the live call statistics, people have taken person responsibility of their productivity .

The above made us delighted with the system, it has gone on to be used to prove to suppliers when they have made mistakes with provisioning orders, enabling us to reclaim several thousands of pounds in incorrect charges. The use of the recording to provide feedback for training, directly this has reduced the number of appointments which were unviable due to missing or incorrect information.

The system has paid for itself many times over, both in terms of increased productivity and eliminating undue costs.

Robert Tingle |Systems Director| Berry Consultants (Systems) Ltd

Technical

• Any combination is possible:
• Any mix of line types in any quantity up to thousands
• Internally mounted, rack mounted or wall mounted telephony interface cards
• Any type of server: 4U, 2U, 1U, tower or install on your server

Options

The full Sense range of products

• Customisable message to inform callers that they are being recorded (RAD)
• Voice Firewall to help prevent your phone system (PBX) from being hacked
• Pause Recording for credit card security to assist companies with PCI DSS compliance
• Speech analytics
• Integrate with your database
• Coming soon: MGCP protocol and G.722, G.723, G.726 and GSM codecs

Notes

Version 3.2 is now released.

Note that Call Analyser is now 64 bit. If a client PC is changed to 64 bit, then the server needs to be changed to 64 bit as well, which may incur licence/upgrade costs. Please check the situation before changing client PCs to 64 bit.