ISDN30, VoIP, ISDN2, analogue

Overview

• Start with Retell's black Sense box and build a small and simple system or large and sophisticated
• Stress tested in our lab with 1,500,000 calls a day, every day
• Sense boxes are available for all line types: ISDN30, VoIP (SIP or Cisco Skinny), ISDN2 and analogue
• Mix line types in any combination
• With our without extension information, with or without call management
• Any format of server: tower, rack or you supply your own
• When we supply the server, we take full responsibility for it - hard drives, power supplies etc
• Any type of storage: Raid 1, Raid 5, NAS etc
• Fully scaleable from 2 channels to thousands
• Search by time and date, dialled numbers, CLI and extension
• This range is designed to be specified in conjunction with our partner's professional sales engineers

More details

• Compressed recordings
• 3DES Encrypted recordings
• Database: Microsoft SQL Server 2008 R2 Express database or standard version
• Unlimited no. of calls in the database
• Operating systems: Server 2008 R2 32 bit and 64 bit, Server 2003, Windows 7 Professional 32 bit and 64 bit, Vista, XP SP3
• Active CLI Decoration for 100% call matching to extension information output
• Selective recording with VoIP by IP address, MAC address and CLI
• Part of the Sense range
• Hardware and software made and designed by Retell

PDF's

Retell_Multi_Sense_Brochure.pdf

Testimonials

I am writing to tell you what impact using the Retell Sense had on our company. Our system now records all inbound and outbound calls, initially we used this for our telemarketing department to monitor activity, we found that our telemarketers were over estimating the calls which they were declaring. This stopped instantly when we started displaying their actual statistics, actual activity increased by 20%. We also noticed that there was a dip in activity towards lunch time, instigating a break in the morning and afternoon actually increased activity as a whole. This was easily seen through the statistics screen. This directly increased performance by another 10%. Since visibility has been given to the whole office of the live call statistics, people have taken person responsibility of their productivity .

The above made us delighted with the system, it has gone on to be used to prove to suppliers when they have made mistakes with provisioning orders, enabling us to reclaim several thousands of pounds in incorrect charges. The use of the recording to provide feedback for training, directly this has reduced the number of appointments which were unviable due to missing or incorrect information.

The system has paid for itself many times over, both in terms of increased productivity and eliminating undue costs.

Robert Tingle |Systems Director| Berry Consultants (Systems) Ltd

Technical

• Any combination is possible:
• Any mix of line types in any quantity
• Internally mounted, rack mounted or wall mounted telephony interface cards
• Any type of server: 4U, 2U, 1U, tower or install on your server

Options

The full Sense range of products

• Voice Firewall
• Call management
• Announcements (RAD)
• Wall boards
• PCI compliance
• Speech analytics
• Integrate with your database
• Coming autumn 2011: MGCP protocol and G.722, G.723, G.726 and GSM codecs