PBX manufacturers

The demand for call recording hardware by third-party vendors is increasing. Retell heads an elite body of hardware manufacturers/suppliers which can meet this need, in a market where PABX manufacturers recognise call recording as key to a complete customer solution.

However, this can mean different things. Some manufacturers build into the actual PABX some functionality, such as the capability to press a button on the phone to record a current conversation into the voicemail system. But since not all calls are recorded its benefits are slight:

• Identifying which calls ought to have been recorded may be impossible until after the event
• Low storage space
• Insufficient phone system power to encrypt and compress
• Recordings search is difficult
• Expansion into call management and integration with other software is unavailable