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Legality in the UK.

Recording telephone calls law UK - Ofcom guidance.

Ofcom's website states: "If you need help in this area you should seek legal advice. Due to the complexities of the laws involved, Ofcom is not in a position to offer guidance". This may not be helpful. Ofcom took over from Oftel, whose website was more informative.

Ofcom has said: "While it is Ofcom's responsibility to enforce licence conditions, their interpretation is ultimately a matter for the courts."

Recording phone calls law UK.

As a technology company, Retell cannot provide legal advice or accept liability for reliance by any person on any legal iniformation that we pass on, or for any views expressed here.

Is it legal to record phone calls?

Interception, recording and monitoring of telephone calls are governed by various pieces of UK legislation, with which compliance is mandatory. Please note in particular:

  • Regulation of Investigatory Powers Act 2000 (‘RIPA’)
  • Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (LBP Regulations)
  • Data Protection Act 1998
  • Telecommunications (Data Protection and Privacy) Regulations 1999
  • Human Rights Act 1998