Insurance

Insurance brokers

The weight of modern business via telephone – and its consequences – has encouraged many insurance brokers to instruct Retell on their call recording needs.

Critical Illness insurance

Some people consider that the operations of Critical Illness companies will be next to be scrutinised by the FSA. The FSA already recommends the recording of telephone calls, for details click here.

Fraud

As one of the few companies worldwide that make active telephony recording hardware, Retell can provide "training and quality purposes" messages for distribution through systems other than PABX. The advantage is that PABX statistics are not distorted, and the company can decide to control which customer is played which message.

Speech Analytics

Retell's systems can automatically monitor every call, either live pre-recorded, for phrases so that insurance companies can get data out of what would otherwise be unstructured data and so too time consuming to search.