Many people on the phone - informal call centres

Companies with phone operators from five to 50 rarely enjoy the budget or focus for the most expensive call centre phone systems. However, many of our systems deliver 80% of the functionality for just 20% of normal cost. For example, you can have wall boards with agent and group statistics displayed. We provide blanket recording with full speech analytics to equipment with which supervisors can record their agents singly.

Example of our attention to the informal call centres

Retell's 650 Intelligent Recording Interface is designed specifically for call centre supervisors as it is able to record under "agent observe" or "barge in" without recording the supervisor's own voice or background noise. Call centre managers tell us when we exhibit at Call Centre Europe at the NEC that the Intelligent Recording Interface is the best "curly cord" or headset recording connector on the market.