Recording: recording of Telephone Calls

Call recording solutions: designed and built by Retell to improve your communications and customer service, measurably boosting your productivity.

Why telephone recording?

It’s worth considering the value of reviewing and controlling your telephone systems. Particularly important is the capability to regularly record, store and retrieve your calls, both routine and more specifically important or sensitive.

The precise, easy-to-manage ‘retelling’ of critical information adds to the profitability of any business. We can help you by advising on, manufacturing, supplying, installing and supporting telephone recording and monitoring equipment, along with related software and accessories.

In short, Retell can provide you with a complete, cost-effective call recording solution.

Retell’s call recording and related call management systems have many applications, from simple incoming call logging to enterprise-wide computer telephony integration (CTI) and anti-fraud and hacking measures.

How and why Retell telephone recording solutions will benefit your business:

• Routine and special business telephone conversations can be accurately recorded and archived (you could be legally obliged to do this, even to and from mobile phones)
• Especially beneficial if a high proportion of your customer service is telephone-based
• If your business involves notetaking, storing electronically what’s said on the phone – just as with email – could significantly benefit your day-to-day workflow. You don’t throw away critical emails – why discard telephone calls?
• Easy, cost-effective staff training and coaching, from basic telephone use and manner to resolution of customer issues
• Mitigates risk of human error (incorrect order-taking, etc) by ensuring certifiable accuracy of all call content
• Your business call content quickly and precisely verifiable – particularly if disputes or litigation are risked

Telephone recording equipment by size

Our products cover uniquely comprehensive needs, ranging in price from £20 to many hundreds of thousands of pounds for the larger systems with thousands of channels. If you’d like to start or upgrade telephone recording in your business, whatever the size of your requirement, we can help.

Telephone recording equipment by market sectors

Emergency control rooms, airports and financial traders were the first organisations to use call recording. Consequently this is the only market that many call recording companies understand.

While Retell supplies emergency services and financial traders, our focus is significantly wider. For example, we serve 3M United Kingdom, Axa, BBC, Barclays, Castrol (UK), Lloyds, HSBC and Holiday Inn, with many other sector specialities.

Telephone recording equipment specialities

Healthcare: voice recording for NHS through BT on the N3 VoIP network.
Motor trade: Retell is well known in the motor trade; we’ve partnered ADP Dealer Services (Kerridge), market leader in computer systems for the retail motor industry, to develop an integrated call recording solution for the Autoline car showroom software.

Mitigating the risk of disputes

We live in an increasingly litigious society. This means the demand for phone call recorders and related telephone systems can only grow still more, as businesses seek greater protection against potentially costly and time-consuming legal disputes.

Be ready for coming FSA call recording legislation

Call recording will soon be mandatory for many businesses in the financial services sector. From 14 November 2011, all FSA-regulated companies, including banks, collective investment scheme and hedge fund managers, stockbrokers and financial and commodity derivatives firms, will be obliged to record all fixed-line and mobile phone communications.

If the new regulations affect your business, contact Retell for full details of the telephone recording products and services we offer to help you keep ahead of legislation.