- Overview
- Call Recording Sense multi-line
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- Sense Call Analyser
- Custom Solutions
- Off The Shelf Range
- Introduction Range
- Sense multi-line in depth
- Call Recording (single line)
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- Accessory for 157 for tel line 142
- Cassette recorder 701149
- Handset adapter 156
- Mobile phone voice recorder 157i
- PC call rec software 957 Lite
- PC call rec software 957 Pro
- PC rec software data link
- Phone tape recorder 703N
- Taping telephone calls 120
- Telephone recording software 957 Adv
- Telephone connector for PCs 157
- Telephone handset connector 650
- Telephone Interface Telephone Coupler 650
- Telephone recording adapter 145
- WatsonMike Mobile 160
- Mobile Phone Recording
- Single line recording
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- Cassette recorder 701149
- Handset adapter 156
- Mobile phone voice recorder 157i
- PC call rec software 957 Lite
- PC call rec software 957 Pro
- Phone tape recorder 703N
- Taping telephone calls 120
- Telephone recording software 957 Adv
- Telephone connector for PCs 157
- Telephone Interface Telephone Coupler 650
- Telephone recording adapter 145
- WatsonMike Mobile 160
- Fax server
- Recording phones
- Answering machines
- Messaging On Hold
- Meeting Recorder
- Call Management
- Recorded Announcement Device
- Media boards
- Voice Firewall
- Other multi-line, recording phones, meeting recorders
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- Recording phones
- Call Recorder on CD
- Meeting Recorder
- Verify
- Vidicode
- Answering machines, music on hold, fax servers
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- Fax server
- Answering machines
- Messaging On Hold
Speech Analytics
VocalCoach speech analytics is software that listens to every call that your people make, instead of a supervisor listening to just 1 or 2% of calls. VocalCoach monitors live calls so as to give the agents feedback for phrases that they still need to say during the call. This makes every call a good one, rather than only scoring after the call is over when it is too late. This gives you:
Compliance
- 100 % validation of contracts concluded on the telephone
- 100 % validation that vital information is shared with the customer preventing disputes and call backs
- Verification and documentation of essential statements within the conversation which is particularly important for financial services
- Compliance with laws and regulations on a call by call basis can be proved
Efficiency
- Enormous savings in terms of staff time can be made when it comes to analyzing and assessing calls with far more reliable and superior results
- Identification of individual agent training needs
- Swift and easy set up of campaigns thanks to the graphical VocalCoach configurator
- Quick, user friendly graphical summary of the results for each call within the VocalCoach analyzer
Quality assurance
- Monitoring of the whole telephone conversation with your customers
- Evaluation of the call quality for entire campaigns at the click of a button
- Clear and comparable results due to the standard evaluation criteria
- Transparency of conversations reassures and protects you and your clients
- Methodical analysis of each call leads to recommendations for enhancements to not just what was said but how it was said to the customer
- Increased customer satisfaction and loyalty through continuous improvement and high quality conversations
VocalCoach is a product of itCampus. For more details of speech analytics and a demonstration movie click here. itCampus has chosen Retell to provide the high quality live audio feed needed for VocalCoach, itCampus's live speech analytics software. itCampus is part of Software AG, the world's largest enterprise BPM company.
