Message on Hold
Overview
- Enables the playing of any message to any caller at any time through the API
- Message can be played to the caller, the agent, or both
- Fully scaleable from 2 channels to hundreds
- No problem with concurrency, can play messages to all callers at the same time
Options
- Analogue on the roadmap
- Functionality without API integration on the roadmap
- Released to 600 channels, tested to 840
