Customisation

Customisation of the overall call recording and call management system

Some of our customers want the call recording and call management system to be tuned to either their IT infracstucture, or to their business process, or to be integrated with their business process, all of which we can do, and all of which is part of Retell's ethos.

Some of our customers of course have the need for a basic, off the shelf call recording system, which we also specalise in.

Customisation of the underlying system

Retell is one of the few companies in the world that actually design and make call recording hardware, and one of literally 3 or 4 companies in the world that make active call recording hardware. Most companies that put themselves forward as call recording companies actually just buy in the call recording hardware from one of these few companies. However, as at Retell we make our own, we have the ability to customise any part of the hardware, software or behaviour, so that you get the unique features that you want.

Some of our customers work with us because we customise something before the call recording system is installed, and others work with us knowing that in the future if they do want something it is possible, they are not up a technical dead end.