Call Centres

Retell supplies call recording in call centres of all sizes from informal call centres to the largest operations.

Formal/large call centres.

From blanket recording and full speech analytics to equipment with which supervisors can record their agents singly, Retell supplies call recording to many of the largest operations, such as Sitel and Teleperformance.

Example of our attention to the call centre market

Retell's 650 Intelligent Recording Interface is designed specifically for call centre supervisors as it is able to record under "agent observe" or "barge in" without recording the supervisor's own voice or background noise. Call centre managers tell us when we exhibit at Call Centre Europe at the NEC that the Intelligent Recording Interface is the best "curly cord" or headset recording connector on the market.