Building Societies

Retell has supplied many building societies  with call recording and call management, with the number increasing since the recent change in the FSA's rules:

"A mortgage lender or administrator must make and retain an adequate record of its dealings with a customer whose account is in arrears or who has a sale shortfall, which will enable the firm to show its compliance with this chapter. That record must include a recording of all telephone conversations between the firm and the customer which discuss the sums due."

Click here for the complete policy document from the FSA website.