Brokers

FSA Call Recording

Calls record: in smaller brokers

Smaller brokers particularly value the scaleability, countrywide service and range of options from Retell's range of call recording solutions and call management, from individual PC recording to centralised systems and integrating recordings across multiple sites.

Calls record: in larger brokers

Case studies:

Read our case study on Best Invest and their calls recording choice.

FSA Mobile Phone Recording

Mortgage brokers often use mobiles to chase up policy payments if they are on indemnity commission:

• At the weekend as the customer is more likely to answer
• As the customer is more likely to answer a mobile call
• As the customer does not see the company's Caller ID from the office phone system which they have learnt not to answer

Retell is able to record the mobile calls, so that the broker gains these advantages, and yet still has the call recorded.

The FSA says that recording a call is good practice and does not differentiate between landline and mobile calls.