Case studiesRetell is call recording provider of choice of Arriva Bus Contact Centre Recording a call to improve call handling: case study on Clinigen, a pharmaceutical company.
"Having used an internally developed call recording system previously, our requirement was for an up to date, more user friendly and stable system. We chose the Sense call recording system and since Voice and Data have installed it, we have found it has met all our requirements. It makes call retrieval straight forward, thus enabling us to deal with any issues quickly as they arise, as well as helping staff develop their sales and other skills. The reports available are also extensive and of considerable value in running the business. I would recommend the Sense system as a solution to your call recording requirement" Conor Arrigan, Financial COntroller, Creane & Creane Insurances,
"We used Voice & Data to install our Sense call recording system and we now use it extensively for call recording, call monitoring, and staff training. The system is very user friendly and stable and we have had no probelms, so I have no hesitation in recommending Sense Call Recording" Canice O'Reilly, Direcotr of Operations, KennCo Underwriting Ltd
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